90 DAY BLOCK

Before the new Samsung Note 20 was launched and only advertised, to pre book the phone. I went to Middelburg Mall to query about the monthly payment on the phone, I ask a consultant how much will the new Note 20 cost me? She said about R699pm. I said thank you and went on my way. I did not apply for the Phone nor placed an application; it was only a query. On the 23rd of August I went to Highveld Mall in Witbank, to apply for the phone I spoke to SAM, I said to him, I don’t have my payslips with me, but I do have a Vodaphone contract that I took out for my son, do you need my payslips? He said no, just give me your ID and we can apply for the Note 20, After half an hour he said my application was declined because I need to submit my payslips.

It was ok with me, I will go and ask my work to issue me payslips, I do have a demanding work in regards to hours, I don’t get off much, so yesterday the 8th of September 2020 I decided to go online and apply for the phone, cause I do have my payslips ready and the rest of my FICA documents, only to my dismay it didn’t allow me to apply online… I phoned the sales and upgrades number (***4) Only to find out that my account is blocked because if I apply for a contract and it gets declined or rejected I have to wait 90 days before I can apply again, Now this is unfair, cause if SAM informed me that this will happen I would have rather fetched my payslips in the first place, then risking a 90 day block, he did not informed me about this.

I then phoned customer care (***) the lady told me, that I should go to the Vodacom shop in the mall, let them cancel my application, then I only have to wait 24hours then I can apply again for my new cell phone contract. I took of work which is an inconvenience cause my boss is extremely strict, I went to SAM and he had no idea what I was talking about, told me that the people I spoke to told me the wrong information, now you can just imagine how furious I am at this point, I ask SAM I want to speak to your manager, and once again the manager was no where to be seen (Cindy) is her name.

I would really appreciate if you can resolve this issue for me, I feel like I was miss informed and now I get penalized for wanting to take out a new contract