DB
David B

1 reviews | Active since Oct 2012

06 Apr 2017, 08:20

9 Months later and problem still exists

<p>For the past 9 months Vodacom has been invoicing me for a handset that I do not have. I have spoken to numerous people and the problem has not been sorted out. Every month, the same issue. I have sent numerous messages on Hello Peter. All you get is an automated reponse. In reality, Vodacom has no customer service and will not see any future business from me. I have already cancelled one contract with another to follow. Shame on you Vodacom. You have a lot to learn</p>

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2017, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team