9 months and waiting

For the past 9 months I have requested my current contract details from Vodacom to enable me to repair the broken screen on my Samsung. I phoned the pathetic call centre on numerous occasions and my call was either not logged, I was transferred to every possible department, more than once, received two quotes and genarally got he feeling that nobody wanted to help me.I have opted to email my request and in the past two months I have record of 29 emails, names of at least 12 call centre agents and still no contract. This week I decided to try their Facebook page but the response was the usual auto reply and an instruction to forward my request and details again!!II have asked them to give me the contact details of a competent person within Vodacom that can assist me but clearly they could not find anybody. I have been paying for a device that I cannot use since Oct 2014. I do not want to lose my number as I have been with Vodacom since 2001, but I am now considering the cancellation of my contract. I will probably receive another automatic call centre response....thank you Vodacom for handling my request with the upmost urgency and exellent customer service!!