LJ
Lisa J

1 reviews | Active since Jul 2016

29 Nov 2016, 12:53

9 months and problem still not resolved and Vodacom continues to ***** money

<p>I have lost count on how many times I have posted to Hello Peter. No one phones back.</p> <p>I tried last week to speak to a manager but they cannot give me their direct numbers and a person really really battles to get hold of someone.</p> <p>and in the meantime, Vodacom debits my account for a contract phone, but I do not get to use my phone as a contract phone, because vodacom changed my number to a prepaid number. so in addition to my bank account being debited for a "contract", i have to buy data and talk time minutes in order to use my phone.</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 13:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team