KB
Kester B
1 reviews | Active since Mar 2015
14 Apr 2015, 18:29
9 Joyful weeks waiting for 1 phone!!!
On going complaint from \USELESS VODACOM"So.. its going on 9 weeks and I am still waiting for my phone. I have been into the customers care centre twice already. I was sent away promising my issues would be resolved. Ironically I cannot move to another service provider because my purchase order has already been sent through. REALLY?! I have been told the phone is out of stock and \""They'll get back me\"" I've cannot say how many times I have heard that ******** before. I was helped by a Janine Davids who seemed very helpful and I believe she has good intentions to help me but Head Office can't seem to take her calls when she tries. (She's the manager of the branch). I was told someone would phone"
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Replies (1)Vodacom's replyOfficial
15 Apr 2015, 08:15Hello Kester,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2015, 08:15
Official
Hello Kester,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
