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nyatlo N
1 reviews | Active since Dec 2013
04 May 2024, 12:32
*** debit oder
I am Pony Nyatlo id *** and I had an account with Vodacom for past 4years and my account was settled as i ve been paying it monthly, but Vodacom continued debiting till to date. I visited different Vodacom outlets to seek help in Order for them to stop debiting my account and i was even advised to call cancellation dept which i did also several times with no success. Till to date Vodacom still debiting my account as per ***.Can you please assist in making sure they stop debiting my account. My cellphone number ***.
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Replies (2)
Vodacom's replyOfficial
04 May 2024, 13:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2024, 13:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2024, 16:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and relevant credits done with order ***. Regards Consumer Website Team
Best regards,
Vodacom's reply06 May 2024, 16:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and relevant credits done with order ***. Regards Consumer Website Team
Best regards,