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I got a call from 011 saying that they calling on behalf of Vodacom to offer me a contract phone as they have seen that Vodacom never assisted me when applying for a phone.The lady advise that she will call e back in the next 30 minutes after i have confirmed my salary and the ID number that they have,off which its my ID number.I feel that this is a **** and why Vodacom does not alert people that that number is a **** because i have read the comments on Facebook and people are saying they never received anything after applying.What is the way forward in this matter because we are being ****med in the name of Vodacom.
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Vodacom's replyOfficial
28 Sept 2021, 14:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
30 Sept 2021, 12:49Good Day
Thank you Vodacom for your quick response in resolving my complain.
I would like to also thank Mahali he was professional and willing to assist me in every possible way and everything was resolved.We need such people when it comes to customer service.
Thanks a million times for making me now feel at ease ,for a moment i thought i was ****med.Such people are for keeps.
Vodacom do not let such workers leave your company.*smiling*
Thank you Vodacom for your quick response in resolving my complain.
I would like to also thank Mahali he was professional and willing to assist me in every possible way and everything was resolved.We need such people when it comes to customer service.
Thanks a million times for making me now feel at ease ,for a moment i thought i was ****med.Such people are for keeps.
Vodacom do not let such workers leave your company.*smiling*
's update30 Sept 2021, 12:49
Reviewer Update
Good Day
Thank you Vodacom for your quick response in resolving my complain.
I would like to also thank Mahali he was professional and willing to assist me in every possible way and everything was resolved.We need such people when it comes to customer service.
Thanks a million times for making me now feel at ease ,for a moment i thought i was ****med.Such people are for keeps.
Vodacom do not let such workers leave your company.*smiling*
Thank you Vodacom for your quick response in resolving my complain.
I would like to also thank Mahali he was professional and willing to assist me in every possible way and everything was resolved.We need such people when it comes to customer service.
Thanks a million times for making me now feel at ease ,for a moment i thought i was ****med.Such people are for keeps.
Vodacom do not let such workers leave your company.*smiling*