AC
Adam C
1 reviews | Active since Dec 2017
23 May 2019, 14:12
85 days Later, Still no internet
This is the second review I am writing on the same issue. It is now 84 days that I have no internet from Vodacom. Vodacom is just useless. I have emailed, called, spoken to internal managers. They just don't come back to me, I need to call and email them every time. I am just sick and tired now. I have paid for both march and April on and inactive account. I just need Vodacom to drop this account so I can go to an ISP that actually want to give me a service. I really three months is unfair to expect a customer to wait.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 May 2019, 14:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2019, 14:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AC
Adam C's updateReviewer Update
27 May 2019, 15:47Once again, I am left high and dry. Vodacom has not come back to me after the Phone call on Thursday. Vodacom is just ignoring any and all requests from me. They promise things over the phone then they disappear. Until I phone them I do not get a reply.
AC
Adam C's update27 May 2019, 15:47
Reviewer Update
Once again, I am left high and dry. Vodacom has not come back to me after the Phone call on Thursday. Vodacom is just ignoring any and all requests from me. They promise things over the phone then they disappear. Until I phone them I do not get a reply.
Vodacom's replyOfficial
29 May 2019, 14:20Dear Adam,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2019, 14:20
Official
Dear Adam,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team