JB
Julie B

1 reviews | Active since Oct 2018

02 Dec 2020, 07:01

84% Contract Value Penalty!

Beware. Firstly, Vodacom makes it so difficult to cancel but eventually, they will agree to an effective cancellation date. They confirmed cancellation effective 1st October but in their eyes, my paying for the whole of September was not sufficient. Of course I had cancelled my debit order when I cancelled. Who would trust them not to deduct? To add insult to injury, they then charge me R100.88 for cancelling (84% of my contract value which was a whopping R120 per month) the debit order. 84%. I understand they have lost revenue thanks to WhatsApp and Zoom, but don't try and ***** from me! I have paid because I have never had a bad debt in my life. But should you try and phone me and sell me your "services" be prepared to pay me for my time! Do NOT phone me regarding this last (in a very long line) complaint. I would like Hellopeter subscribers to see your public responses so that they can make informed choices.

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2020, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team