EA
Ethan A
1 reviews | Active since May 2023
07 Jul 2025, 14:03
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I cancelled my vodacom account in 2022, paid my last invoice and got incorrectly charged for an extra month, which my bank reversed. Vodacom then decided to black list me in 2022 when my account was closed. Vodacom is also refusing to provide a paid up letter now even though the account is closed and paid up. Multiple emails sent, multiple calls made with no response on anything.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
08 Jul 2025, 08:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2025, 08:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
