NB
Nyiko B

1 reviews | Active since Dec 2017

04 Dec 2019, 15:29

800Mb gone in 10 mins!!!!!!!

I bought 1Gig of data yesterday @8:31am, 10 mins later i received an sms that i have only 200Mb remaining. I logged a call for an investigation, as to why 800Mb of data just disappeared in 10 mins. Of course, Vodacom will pass the blame on the customer. They argued that I went on Instagram, Facebook, Emails, Whatsapp and icloud, all of this in 10mins. Mind you I have WIFI @work and home the only time i use data is when I'm commuting. My icloud only uploads background data when I'm connected to the WIFI. Either way, if this was a frequent thing it would make perfect sense that there is an application that is consuming my data.

Customers keep complaining about this service provider. You look at their ratings, complains on social media and you wonder why isnt ICASA fining this organization that doesnt provide services to its clients in good faith.

ICASA must further investigate if whether the 1Gig they claim their data is worth is really 1 Gig.

0
Replies (1)
Vodacom
Vodacom's reply05 Dec 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team