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warren.lock warren.lock

1 reviews | Active since May 2016

12 Dec 2016, 11:49

80 mins of my life on the phone - recurring issue still unresolved

<p>I have just wasted 80 minutes (thats no joke) on the line with you and 3 hopeless solutions consultants because of not being able to buy data on your website via MyVodacom.</p> <p> </p> <p>I have changed nothing on my side and all of a sudden I get this message for about the 10th time in the last few years.... "You are not the master account holder"</p> <p> </p> <p>Vodacom... 80 mins and still unresolved because advanced IT vcan only fix the problem.</p> <p> </p> <p>You service is getting worse and worse. 80 mins of pure crazy poor poor poor service.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team