8 years with Vodacom but I cannot get an appoval

Still waiting for feedback since friday last week.<br> <br> Simon Skelton: Good day, <br> Vodacom: A consultant will be with you shortly.<br> Vodacom: All of our consultants are currently busy, one of them will assist you shortly.<br> Olivia Lilian, a Chat_Accounts consultant, has joined the conversation.<br> Olivia Lilian: hi<br> Olivia Lilian: how may i assist?<br> Simon Skelton: I tried to apply for a new line on my current account<br> Simon Skelton: but keep getting declined <br> Simon Skelton: all I get told is try again in 60 days<br> Olivia Lilian: have you app**** online<br> Simon Skelton: I've been a customer with Vodacom for the last 8 years <br> Simon Skelton: yes and over the phone <br> Olivia Lilian: please provide your contact details and ID so i may forward it to the department<br> Simon Skelton: what department? <br> Simon Skelton: can I call them? <br> Olivia Lilian: regrettably you cannot call them<br> Simon Skelton: Id number ***<br> Simon Skelton: you can contact me on ***8 <br> Olivia Lilian: thankyou<br> Simon Skelton: when can I expect an answer?<br> Olivia Lilian: if not this agfternoon then tomorrow<br> Simon Skelton: Ok thanx <br> Olivia Lilian: you are welcome