8 years of loyalty, down the drain

I am now giving up on Vodacom, For the past two three months of fighting with them, promises have been made, reschedules, etc. But today, I am offline.... an issue that I explained over and over again, retention and cancellations department seemed to understand what has been happening, yet the matter was not resolved.... I asked them not to switch off my line until last month the 30th, they promised that they will call me and change it from contract to prepaid, that never happened, instead, yesterday, they suspended the line claiming that I should review my billing statement, couldn't submit my assignments and couldn't chat with anyone, let alone making phone calls, I had to buy a new Telkom mobile simcard, Vodacom is the best network, but as for the service and other disatisfying treatment towards their customers, I can't say the same, they simply don't care..... Now I have to use a new number, I am unreachable, what an inconvenience, I'm sick of this for real