8 years later and Surprise!!!!!

So a contract was taken out with your company in 2010. As far as we are aware, the contract was concluded, paid in full and closed. Low and behold when we paid a visit to the bank recently we were told that there is a balance owing on a vodacom contract which to our knowledge should no longer exist.

We have been having difficulty in getting someone to assist as and we just about fed up. What we need to happen is this:

1. Balance to be removed 2. The account closed and the credit listing removed from the credit bureau

There will be no talks of paying anything as we settled this account which is over 5 years ago. I'm fully aware of our rights as I work in the financial industry myself so there'll be no bull****ting. I need this sorted immediately and am expecting a call by tomorrow but no later than Tuesday. We have a life to get on with and this whole situation is causing a lot of inconvenience.

I'll provide the contact details to the person to whom the contract belonged to once someone calls me where after I will be taking the query over