LS
Londiwe S

1 reviews | Active since Jan 2016

10 Oct 2016, 11:02

8 weeks of being fooled around

<p>am up to my neck with vodacom, i bought shares with yebo yethu and i cahnged the cellphone number </p> <p>so i was sent forms to complete to request the change of details with the copy of my ID that the 28/08/16</p> <p>till to date my cell number hasnt been updates am just being pushed from one pillar to the next each time i call through am being told that someone will get back to me, from where no one seems to know why is my number not being updated</p> <p>and each to i call i have to spend R120 on airtime last friday alone i waited for an hour and till 17:00</p> <p>this morning i was on the line from 9:00 - 10:00 waiting for someone to help still nothing </p> <p>does anyone who what the hell is going on? i want to sell my shares and so i can move on from this nightmare </p> <p>my next move will have to go to the newspaper and attached all the emails i have been communicating with vodacom</p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team