8 weeks down the line ... with only automated responses received

Fault description: Lack of coverage reported on the 7th of June 2018. Field technician (incident log INC ********** 82915) concluded there is no coverage and congestion. No timeframe for the completion of the new site to alleviate could be given. Customer to receive cancellation without penalty ASAP. Dated: 27th of July 2018. Fault number A2-AZ0E-1QN1MR and A2-AYZS-RYL1LS closed without resolving the matter. New service number added: EC-1KKU-32VW2 Still waiting on contact, customer service line keep on dropping.