8 Months No Help Vodacom

I am still awaiting resolve on my issue since February this year. After my last review on Hellopeter I was finally contacted in regards to the the problem with a solution suggested, this was however applicable to multiple numbers and only one had been sorted... I re-lodged the dispute with an agent on the 26th of June, I was promised swift response. That is the last I have heard from them and I am still waiting for this swift contact on the 7th October.

Furthermore, my status with Vodacom has deteriorated as my account had been marked in arrears for the entire dispute period, while I am the one waiting for resolve and due to Vodacom’s slow service and negligence this has taken so long and them being the only reason.

My two data contracts had also been locked for the entire dispute period and I have been paying R760 per month on each without being able to use a single kb of data.

My phone broke but I have been due for an upgrade since June and could not with arrears amount showing which is being disputed, so decided to pay outstanding absolutely insane amount on unresolved numbers to continue with upgrade in the meantime and rather wait for a resolve thereafter as I can’t conduct business from my current phone.

I spent 3 days from work trying to upgrade or speaking to someone for a solution last week. I was promised calls back by 4 different agents, nobody has yet got back to me. I spent a combined time of over 5 hours on the phone with Vodacom since last week to try and explain my situation or get someone to help me.

They have managed to absolutely abuse me with their level of service, I can’t believe the losses I have incurred to find a solution from a big company. I would not let my worst enemy ever do business with Vodacom, I promise this.

Please help me hellopeter, I have no more power or means and please protect yourself anyone who reads this and is ever looking to do business with Vodacom, I deeply hope you would reconsider...