LL
Lesego L

1 reviews | Active since Nov 2016

17 Nov 2016, 14:36

8 month long dispute with Vodacom - my outgoing line has been barred

<p>Vodacom's service is beyond terrible!!!!</p> <p>I have escalated my query too many times, I received the following reference numbers:</p> <p>1- ********** 1057, 1- ********** 8568, 1- ********** 9854, 1- ********** 6650, 1- ********** 1446, 1- ********** 0192. Those are the few reference that I wrote down, those queries are always "closed" without giving me the client feedback.</p> <p>Each month I get cut-off by Vodacom and i have to contact Vodacom, hold for a long period of time, your service is pathetic to say the least.</p> <p> </p> <p>I hope someone who knows what they are doing will contact me.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team