8 Days since my last review and still waiting

I posted on 14 December and then 2 days laters received an email from Randall. He responded and he has since then not responded. I have sent numerous emails and nothing. Then i commented on my review twice before someone with initials RO responded and said i should see the sms sent to number .....871. I responded again and said that i did not know that number and that number was not mine. He obviously had thre wrong person and number and here I sit still awaiting feedback/ response. It has been 18 days since i ordered my phone and nothing! It's been 8 days since my last review and nothing. Vodacom is the worst! Service is pathetic! Actually not Vodacom it self but the employees at Vodacom have no idea what customer service is. Every month they deduct my money but when a customer needs assistance they refuse to help. I will reverse my debit orders the month as NO ONE at Vodacom is interested in assisting me so I am not interested in paying my two contracts! ***** YOUR BAD EMPLOYEES WHO REFUSE TO HELP A CLIENT!!!!!!!