8 days since my account as been suspended and not been contacted

8 days since my account has been suspended and have not been contacted by vodacom at all to correct my account.

To Whom it may concern,

I am Michelle Olivier, and have been a client of Vodacom, for plus minus 13 years and in the last 2 years i have had so many problems more than i can count on both my hands.

Problem Nr1: On the 12 Nov '22, I called in to cancel my wifi contract, make it a pay as you go and just add WhatsApp bundle of R25 as we will still be using the number and would want to loose the number.

I logged a complaint on the 22 Dec '22 and the ref is *** and the note made is more or less ' cancellation wanted to go on pay as you go, desputing bill'

This was not resolve as of yet, and had to go to a vodacom store to as one of the staff members to log a request for me as customer service or cancellation has not resolved the problem as of yet and i just get billed every month. And i get billed R362.61 excluding vat.

Problem Nr 2: I called in between the 16-22 Nov '22, to do a debit order change, from the 1ste to the 8th of every month. And i asked if there will be an additional premium or pro-rata amount if i do a debit order change. And i was told No. So i do the debit order date change.

Come the 8th of Dec '22, a debit order goes off of my account of R5167.55. Very surprised cause according to my knowledge i was suppose to pay R2457.72.

I then called in on the 10th Dec '22, asking what is going on and request for the call logs to be send to me that i can hear if the mistake is by me or by customer care. Till today i have not received anything.

Reference nr *** and the note made more or less says 'please assist customer with dispute of that when they changed debit order that they charged dubble'.

Still waiting for a resolution and my account to be fixed i called in again on the 22th of Dec '22 and log another complaint regarding my account being dubble billed and now over charged. Ref *** with the note saying more or less ' please assist customer desputing being dubble billed'.

I believe i called in on the 5th of Jan '23 and spoke to a manager regarding my problem Yaseem (might be spelling his name incorrect) and explained everything to him again, and he even said he will call me back but till today has not called me back.

So upon all my problems i am experiencing with Vodacom since Dec '22 I have logged a review on Hello Peter and want you to stop my debit orders or i will reverse any debit order going of my account every single month until my account has been sorted out and i see that the correct amount reflects on my account.

I also request my banking fees be deducted from my account as you guys billed my incorrectly for Dec '22 of R105 and in Jan '23 of R105 and that the charges that vodacom charged me for not paying my account on time of R100.88 in Dec '22 and I believe in Jan '23 as well.

You guys have inconvenienced me, put my under a lot of stress and in a bad position with the bank with my account bouncing twice in 2 months because you billed me incorrectly and beyond that over charged me for a contract that i have canceled. Which tells me that i need to pay even less in Jan '23 and in Feb '23 for my account that has been over charge due to incompetence.

I laterally want to speak to one of the big bossed that is above of the manager's manager because this is just plain and simple ............

Problem Nr 3: I had to now send this same email 4 times. First time was because i use bad language, and a customer is not allowed to express themselves and the inconvenience and frustration they go through. I didnt swear at someone or anything.

Than i need to resend it because they need they need the nr in question. I have 6 accounts with vodacom so the cancelation one i can understand, that number i could have given but the billing problem is a general thing so which of the 6 would you like????? But I'm not allowed to use bad language.

The number that was supposed to be canceled is *** and made a pay as you go and only a WhatsApp bundle needed to be added.

The billing problem is my account in general but my primary number is ***.

I wonder why people are so lazy to just take the references given and look, and go from there but hey I'm the dum one.

I'm honest, i don't believe anything will come from this email, because no one cares and neither does the CEO of the company because one can't even email him or her. But by the grace of God i really hope this gets resolved.

Kind regards Michelle Olivier