CS
Connie S
1 reviews | Active since Nov 2011
04 Feb 2019, 15:54
8 days OBF Policy Breach and counting
Day 15 of the 7 day OBF query and my phone is still not back from the repair centre. I was called by a nice young man by the name Ashwin but he was clearly **** to by the Savannah Mall repair centre saying the phone would be dispatched last week Thursday to Mall of the NORTH. Its still not here and again no feedback from anyone. In fact they are even avoiding my calls. I have not had a phone for a month now yet you confidently dare debit my account? WOW! Previous reference EC-1RTY-30EHOD. By the way, why is this query closed if I still have not received my phone? Your service is really out of this world. I am shook!
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Replies (2)
Vodacom's replyOfficial
04 Feb 2019, 16:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Feb 2019, 08:14Dear Connie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply07 Feb 2019, 08:14
Official
Dear Connie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)