7yrs of money ****med, NO HELP BUT STILL DEBITING

Item: Vodacom
Rating: 1
Author: Pamela M

I have had insurance for 7years. My phone got lost in April, the insurance demands that I pay excess of 25% of which I had agreed to15%. I told them to give me back my money, they refuse. It's been 2 months. we can't reach an agreement, the matter is with the Ombuds but Im waking up to debit orders. Why are they still debiting my account.!cos surely now I'm not insured as the Sim card is not in their phone. I've sent them an email last month regarding the debit orders, I was ignored.I want to open a case this is *****. Plz lose your phones quickly because they don't even respect my 7years of premiums

Helpful (0)

Replies (3)

Vodacom's replyOfficial

16 Jun 2023, 12:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Jun 2023, 12:01

Official

Pamela M's updateReviewer Update

16 Jun 2023, 14:49

You were aware of my complaint for the past 2 months, am I going to wait for another 2 months whilst you debit my money! Over and over and refuse with my money.

Pamela M's update16 Jun 2023, 14:49

Reviewer Update

You were aware of my complaint for the past 2 months, am I going to wait for another 2 months whilst you debit my money! Over and over and refuse with my money.

Pamela M's updateReviewer Update

21 Jun 2023, 07:04

Responded to who and when!!!!!! No one has responded and my account is bieng debited, NO Call, since the 16th, You lying on this platform aswel. Wow.

Pamela M's update21 Jun 2023, 07:04

Reviewer Update

Responded to who and when!!!!!! No one has responded and my account is bieng debited, NO Call, since the 16th, You lying on this platform aswel. Wow.