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Nozipho

1 reviews | Active since Aug 2024

01 Jun 2025, 22:30

*****

I’m very much disgraced at Vodacom, I’m upset , i received a call from a consultant selling me an upgrade for a contract… I told consultant that I can not sign up for contract because one of the terms was that I will not be able to make calls …. She continued and signed my number up … I woke up to an sms saying I’m on that contract just because she has access to my details, and all she cares about is getting money for selling …. I called Vodacom to tell them that I did not agree to this , they said they’ll investigate up to today I have not had from them , from that time I am unable to make calls with my cellphone number that I use for work and other personal things , this ***** and it so unprofessional

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Replies (2)
Vodacom
Vodacom's reply02 Jun 2025, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

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Nozipho's update02 Jun 2025, 08:48
Reviewer Update
It is wrong not to admit that our information is not protected enough, how is possible that ****mers have access to do contracts for Vodacom , and I do not see them benefiting in anyway for doing so , only a consultant from Vodacom can be able to do that because she forcefully wants to receive commission. And the lady that called used +27 (82) *** to contact me which belongs to Vodacom .