Hellopeter
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1 reviews | Active since Jul 2017

18 Feb 2019, 05:05

7days still counting for SIM swap not activated

SIM swap done on Monday 11Feb no authentication problem. I even verified my WhatsApp with my number all of sudden it said no SIM card. Tuesday I was told network failed, we swapped again,same problem occurred, now I'm told to buy new SIM and still same problem. I even inserted other carriers sim card and works perfectly. Today is the 18th and makes it 7days still I haven't been connected not even a courtesy phone call but I keep on getting automated messages via Twitter direct messages, asking one same thing several times. What an inconvenience, I don't have any contacts with my family and friends let alone some other important calls. I can't even access my banking app and most of the things that need my number for verification.I just need the number to work then port it to other reliable carriers. I had this number more than 20years but I am so done with Vodacom.

0
Replies (4)
Vodacom
Vodacom's reply18 Feb 2019, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update18 Feb 2019, 09:50
Reviewer Update
That's great how they gonna contact me? Please stop with the automated standard email. "Kindly be advised that a consultant will make contact with you in due course to assist with your query." I have more than four of this message and dololo
Vodacom
Vodacom's reply18 Feb 2019, 11:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. We've tried reaching you on the alternate number provided on Social Media but failed in our attempts. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].

Alternatively, to prohibit the possibility of *****, please visit your nearest Vodacom store to complete the SIM Swap.

Regards
Consumer Website Team
's update18 Feb 2019, 11:48
Reviewer Update
Please stop with the automated messages. I had a miss call yesterday and I asked to be called again when it was convenient for me but dololo. Today you calling me when it's suits you and inconvenient for me since I'm at the hospital.