RR
Rozaria R

1 reviews | Active since Apr 2014

04 Jan 2021, 17:20

7DAYS CANCELLATION IS A **** BY VODACOM

Good day

I did an upgrade on the 23 December 2020 which is for 20gb da,20gb night plus 10gb video play. I was advised that I have 7 working days to cancel my contract. I called Vodacom on the 1 January 2021 to request a cancellation, I was advised that I can’t cancel I need to request for a upgrade reversal I was provided ref no *** and *** that the reversal has been and that I can cancel but now I am not given my 7 working days to cancel. I am stuck on a contract for 30days that I don’t want.

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2021, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team