RR
Rozaria R
1 reviews | Active since Apr 2014
04 Jan 2021, 17:20
7DAYS CANCELLATION IS A **** BY VODACOM
Good day
I did an upgrade on the 23 December 2020 which is for 20gb da,20gb night plus 10gb video play. I was advised that I have 7 working days to cancel my contract. I called Vodacom on the 1 January 2021 to request a cancellation, I was advised that I can’t cancel I need to request for a upgrade reversal I was provided ref no *** and *** that the reversal has been and that I can cancel but now I am not given my 7 working days to cancel. I am stuck on a contract for 30days that I don’t want.
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Replies (1)Vodacom's replyOfficial
05 Jan 2021, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
