RM
Reabetswe M
1 reviews | Active since Apr 2016
11 Nov 2024, 09:56
*******
I'm honestly sick and tired of Vodacom. My contract ended in June my last invoice received was 10 June 2024 and was assured that my contract has ended. Today I received an email of a summon of collection and I will not pay it as they number is prepaid and no longer in use.
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Replies (2)
Vodacom's replyOfficial
11 Nov 2024, 10:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2024, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RM
Reabetswe M's updateReviewer Update
11 Nov 2024, 15:11No one called and worse part the *** number when I called and entered the number of the contract it said that it doesn't recognise it, which shows that my contract wasn't in arrears before it ended. You cant wait 5 full months after my contract ended just to threaten me with summons without any prior debt communication. I'm going to take matter further if you don't make the necessary investigation and fix my account because I don't owe Vodacom. My day time contact number is ***
RM
Reabetswe M's update11 Nov 2024, 15:11
Reviewer Update
No one called and worse part the *** number when I called and entered the number of the contract it said that it doesn't recognise it, which shows that my contract wasn't in arrears before it ended. You cant wait 5 full months after my contract ended just to threaten me with summons without any prior debt communication. I'm going to take matter further if you don't make the necessary investigation and fix my account because I don't owe Vodacom. My day time contact number is ***