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After many attempts and frustrations to do a upgrade on my contract, I eventually got Tarryn on the line. I told her that I spoke to a male that kept on telling me I must pay double on my account which amounts to R550 and the way he explained it to me that WAS VERY CONFUSING. He was talking so fast I could not understand him. It took Tarryn less than 2 min to explain to me in a very professional and friendly way what the problem was. My handset only expire in May, so that is the reason why I had to pay extra, Could this gentleman not explain it to me in the same way. Thank you Tarryn for your attention you gave me to listen to me. Regards. Jackie Nel.