1 reviews | Active since May 2016

08 Sept 2017, 15:10

750mb dissapears and no response from Vodacom

Over a period of three days I lost 3 x 250mb via my Vodacom ****le. Various calls and promises to lodge a service request and a week later, still no response.

This has happened so often in the past and through persistence and standing my ground you previously credited me with 50mb for some "unknown" loss of data. Seems you have now gotten so fed up with all the complaints that you have decided to ignore them.

NO, I do not have automatic updates switched on.

YES, that is the first thing I check when data vanishes.

Your service consultant who told me she could see that "my laptop was attached to some super charged internet connection" needs some education on how data usage works!

I am now using a Cell C sim card tethered to my laptop via a tablet, and suddenly this "supercharged" connection is not chewing data. In fact I have used ±100mb and it has been connected for a total of 9 hours.

As I have decided to migrate all numbers to Cell C, will you credit me with Cell C data? Guess not, hey!

0
Replies (5)
Vodacom
Vodacom's reply08 Sept 2017, 15:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update08 Sept 2017, 17:48
Reviewer Update
Auto response. Means absolutely nothing. I am still waiting for the call back I was promised on Monday (5 days ago).
Vodacom
Vodacom's reply11 Sept 2017, 15:37
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

's update11 Sept 2017, 16:24
Reviewer Update
What feedback? All I received were a load of SMSs asking me to rate your service. Thank you for the laugh. You DO NOT provide service.
's update11 Sept 2017, 16:45
Reviewer Update
Oh, I see you sent an e-mail. All your e-mail did was tell me how to manage my laptop - which I do very well thank you. Please explain why with the same settings Vodacom all of a sudden (with no changes) chews 750mb with very little internet interaction and Cell-C plods along at a steady pace?