MM
Makhosazane M
1 reviews | Active since Jan 2015
06 Aug 2021, 14:01
75% of contract value as penalty for cancelling voice contract
I have a voice contract with Vodacom that excludes a device - so sim contract. The conctract is due another 23months at a cost of R109 where I will receive R125 airtime. When I called to cancel Vodacom wants to charge a 75% penalty fee of the contract value?
I am not against the principle of a penalty, but 75% on a contract that has no device and when I will no longer be receiving the service is not only ********* but doesn't make sense. I escalated the matter internally - my email was read however no response or acknowledgement.
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Replies (2)
Vodacom's replyOfficial
07 Aug 2021, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2021, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Makhosazane M's updateReviewer Update
09 Aug 2021, 19:09Thanks for a response but I am not sure what I should be looking at here. It doesn't address my grievance on the absurd nature of the penalty fee for a voice contract vs a contract which has device. I am also not seeing any quoted % what am I suppose to be looking at and how does it assist me?
MM
Makhosazane M's update09 Aug 2021, 19:09
Reviewer Update
Thanks for a response but I am not sure what I should be looking at here. It doesn't address my grievance on the absurd nature of the penalty fee for a voice contract vs a contract which has device. I am also not seeing any quoted % what am I suppose to be looking at and how does it assist me?