75% cancellation penalty for unusable sim-only data contract!!!

I am utterly disgusted by Vodacom's approach to contract cancellations. I took a 300GB LTE home internet sim-only contract in August 2020 for R999.00 and the connection under performed immediately.

I have logged numerous complaints with Vodacom and I have requested termination of the service as it is unusable and I am having to buy data on other networks, to stay connected - on top of paying for the contract.

The service is so bad that I'm not even able to use my data allocation - today is the 28th of March and I have yet to even touch March's 300GB allocation. I get an average of about 3mbps down.

To add insult to injury, I was assured at the time of an easy migration to Vodacom fibre once the infrastructure was available in my area but they have backtracked and are forcing me to still pay the 75% cancellation fee which amounts to over R10 000 (for a sim-only contract which I'm not even able to use).

Vodacom - be reasonable. I'm unable to use the service properly, its a sim-only contract and you're forcing me to pay penalties I cannot afford. Do the right thing and terminate the contract without penalties. I have been a loyal Vodacom subscriber for almost 20 years - this is not how you reward loyalty!