AK
Aric K
1 reviews | Active since Sept 2016
12 Feb 2021, 11:54
75% cancellation fee on a DATA ONLY contract - Pathetic
I want to cancel my Vodacom DATA ONLY contract and I have to pay 75% of the remaining contract???? Sorry how is that inline with the "reasonable penalty" in the CPA? Any right minded person will realize that's an absurdly high cancellation fee. And for what? I don't have a handset or anything owned by Vodacom? CGSO should get involved.
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Vodacom's replyOfficial
12 Feb 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Aric K's updateReviewer Update
10 Apr 2021, 17:57None of your consultants ever contacted me so you were lying there. Well done. Secondly the law states a reasonable cancellation fee. Any “reasonable man” would not say 75% is a reasonable cancellation fee and you have to be completely stupid to think it is, or in this case just taking advantage of your customers because you know you can get away with it. Don’t worry your time will come Vodacom. Companies don’t get away with this forever. South Africans will fight this exploitation.
AK
Aric K's update10 Apr 2021, 17:57
Reviewer Update
None of your consultants ever contacted me so you were lying there. Well done. Secondly the law states a reasonable cancellation fee. Any “reasonable man” would not say 75% is a reasonable cancellation fee and you have to be completely stupid to think it is, or in this case just taking advantage of your customers because you know you can get away with it. Don’t worry your time will come Vodacom. Companies don’t get away with this forever. South Africans will fight this exploitation.