73 Year Old Pensioner Having Trouble

<p>-Someone from Vodacom, please contact me.</p> <p>-My mother (73 years old) have been sold some sort of data plan.</p> <p>-Now she is getting Final Demand letters from your Coolections Department, this after we have spoken to this Depatment. We are disputing the relevance of the tele/direct sale and want access to the call recordings.</p> <p>-My mother offered to pay the outstanding amount, while we sort out the dispute. This to prevent her credit record being negativly effected.</p> <p>-The agent at Vodacom collections department told us not to do it, they will investigate it and contact my mother.</p> <p>-Now my mother have recieved a Letter of Final Demand.</p> <p>-This while my mothers other Vodacom account is paid every month via debit order. She has been a Vodacom customer for decades!!!!</p> <p>-Please help.</p> <p>-Note: It is very frustrating not to be abel to have an email address to contact Vodacom.....call centres do not work for more deligate matters.</p> <p> </p>