72 hours down, Priority 1-Critical, and still no one owns the problem

A consultant making contact is not the problem. Multiple consultants have made contact, as has a manager. None of them resolved anything. SR*** has been open since 18 May, logged Priority 1-Critical. The issue remains live. What's needed is not another call running through the same troubleshooting checklist — it's someone with actual authority over the Vumatel relationship who can get the infrastructure fault fixed. Please escalate beyond first-line contact. Three days without service is not a "we'll be in touch" situation.

Four hours ago, a manager gave a specific commitment: the technical team would contact me immediately. They haven't. That's not a minor lapse it's a manager's assurance, broken within the same day

Still no fibre. Still no technical team.Another round of phone calls, another set of promises - this time that a team would be dispatched. No one has called to arrange an appointment. No one has arrived. The service remains completely down.At this point the pattern is clear: Vodacom's response to every escalation is a verbal commitment that goes nowhere. Consultants promise callbacks that don't come. A manager promised immediate technical contact - that was yesterday. Now we're being told a team will be sent out, with no date, no time, and no follow-through.SR*** is four days old, Priority 1-Critical, and the only thing that's moved is the list of broken assurances.

My fibre service went down on 18 May. It is now Day 4. SR*** was logged that same evening, flagged Priority 1-Critical. Nothing has been resolved. Here's what four days of "escalation" actually looks like: Day 1 — Vodacom support runs me through the standard troubleshooting script. Reboot the router. Test the lines. It doesn't work. We're told the cause may be a Vumatel upgrade order. Day 2 — I request an escalation contact with a name, number and email. I get nothing useful. Vodacom's position is that it's a Vumatel infrastructure problem. Vumatel doesn't answer emails, ignores WhatsApp messages, and their phone line drops dead on connection. Day 3 — A manager contacts me and gives a specific commitment: the technical team will reach out immediately. Four hours pass. No call. Day 4 — More phone calls, more promises. This time a technical team will be dispatched. No appointment has been made. No one has called. No one has arrived. Vodacom sold me this service. Vodacom collects payment for it. Vodacom chose Vumatel as their infrastructure partner. Passing the fault sideways to a supplier who doesn't respond to anyone is not a resolution strategy — it's an abdication. Four days without connectivity for a household that depends on it for work. Four rounds of promises from consultants and management that have produced nothing. A Priority 1-Critical ticket that has been open long enough to become an embarrassment. I'm not asking for apologies or assurances. I'm asking for someone with actual authority to get this fixed today.