1 reviews | Active since Mar 2017

09 May 2024, 22:04

*******

2022 July I joined vodacom with there fibre line a year later none of there employees had the audacity to let me know a year later I was no longer on the contract I was on the month to month I continued using the services and paying I then missed payments however the services where still on they then on the 28 February 2024 turned my services off I enquired prior and advised my bill that was in arrears he then informed me it is 3884 I made a payment on the 6th of FEBRUARY and on the 28 February amount paid was 1749 I then called today only to be told owe over 4000 rand no statements has been sent to me I asked why they said because I was still on a month to regardless of my services that was suspended vodacom has still been charging me for something I was not using cause I did not call them to cancel the contract what kind of nonsense is this that's ***** how can I be held liable for something they turned off and I was not using all the times I called not once did anyone mention to me I will still be liable to pay in the beginning when I initially signed up for this I was told that I can cancel at anytime only to be told months later when I enquired that I can not cancel at anytime if I do cancel I must pay for the large amount left of the year contract with vodacom it has been lie after lie they can not hold me liable for services I was not using since February 28 up until now that's *****ing

0
Replies (2)
Vodacom
Vodacom's reply10 May 2024, 07:54
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
's update03 Jul 2024, 12:45
Reviewer Update
2022 July I joined vodacom with there fibre line a year later none of there employees had the audacity to let me know a year later I was no longer on the contract I was on the month to month I continued using the services and paying I then missed payments however the services where still on they then on the 28 February 2024 turned my services off I enquired prior and advised my bill that was in arrears he then informed me it is 3884 I made a payment on the 6th of FEBRUARY and on the 28 February amount paid was 1749 I then called today only to be told owe over 4000 rand no statements has been sent to me I asked why they said because I was still on a month to regardless of my services that was suspended vodacom has still been charging me for something I was not using cause I did not call them to cancel the contract what kind of nonsense is this how can I be held liable for something they turned off and I was not using all the times I called not once did anyone mention to me I will still be liable to pay in the beginning when I initially signed up for this I was told that I can cancel at anytime only to be told months later when I enquired that I can not cancel at anytime if I do cancel I must pay for the large amount left of the year contract with vodacom it has been lie after lie they can not hold me liable for services I was not using since February 28 up until now 09 May they I then raises this with there complaints they called once I then advised I was working and then they closed my complaint my bills should've stopped when my services were terminated I wasn't even sent bills up until I enquired about this and wanted to arrange to pay the amount which was around 2000 not 5000 how can I be held liable for services I was not using