*******
2022 July I joined vodacom with there fibre line a year later none of there employees had the audacity to let me know a year later I was no longer on the contract I was on the month to month I continued using the services and paying I then missed payments however the services where still on they then on the 28 February 2024 turned my services off I enquired prior and advised my bill that was in arrears he then informed me it is 3884 I made a payment on the 6th of FEBRUARY and on the 28 February amount paid was 1749 I then called today only to be told owe over 4000 rand no statements has been sent to me I asked why they said because I was still on a month to regardless of my services that was suspended vodacom has still been charging me for something I was not using cause I did not call them to cancel the contract what kind of nonsense is this that's ***** how can I be held liable for something they turned off and I was not using all the times I called not once did anyone mention to me I will still be liable to pay in the beginning when I initially signed up for this I was told that I can cancel at anytime only to be told months later when I enquired that I can not cancel at anytime if I do cancel I must pay for the large amount left of the year contract with vodacom it has been lie after lie they can not hold me liable for services I was not using since February 28 up until now that's *****ing
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
