DW
Denton W

1 reviews | Active since Jul 2011

19 Oct 2016, 08:37

7 Months later and "Account STILL not Active"

<p>After having switched from contract to prepaid over 7 months ago, I am still unable to send a "please call me". I called numerous times to activate my account and was told that it would take 24 hours. I STILL cannot send a "please call me" and get a message that reads 'Account not yet active. Please dial 100 to activate before attempting to send please call" <br />I have spoken to numerous agents and this has yet to be resolved.<br />What is the problem?</p>

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2016, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team