MR
Mojalefa R

1 reviews | Active since Jun 2016

18 Jun 2016, 07:02

7 months complaining!!! No help.

<p>I got a vodacom top up contract last year in november. I noticed that i don't get the sms notification when my data bundle is about to run out. I notified vodacom about this continuously and they keep saying they will get some "technicians" to attend to it and they never do.</p> <p> </p> <p>I even drove from randburg to the vodaworld in midrand and after waiting 2 hours in line they gave me the same response, that they "logged the service request and they will get a technicians to attend to it"</p> <p> </p> <p>Its been 7 months now and still no help. </p> <p> </p> <p>Iv lost hundreds of rands in airtime because when my data runs out my phone uses airtime for internet</p> <p> </p> <p>Ive been with vodacom for years and im appauled at this level of disregard</p> <p> </p> <p>This is the sms they keep sending me after i complain. "Dear Customer, Your service request no. S3-GSM3L-LOM72 has been logged."</p>

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Replies (3)
Vodacom
Vodacom's reply18 Jun 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Consumer Website Team

MR
Mojalefa R's update18 Jun 2016, 08:55
Reviewer Update

Thats what you always say. . . 7 times in a row to be precise

Dont patronize me

MR
Mojalefa R's update20 Jun 2016, 09:27
Reviewer Update

My issue was apparently resolved and I received a refund on my data as a gesture of goodwill.

I've increased the star rating to 3 stars. Will only have to wait to see if the notifications actually come through then I will increase it to 5 stars

Thank you for the quick response.