7 Months and still no upgrade or service from the Vodacom Fibre Team

I have never in my life experienced such a lack of response and service. To have logged a request in August 2021 and still be waiting to have an internal move of a router done. On top of this Vodacom will not upgrade my line until this move is complete and the ticket is closed!!! So I am paying for an inferior bandwidth and am able to upgrade same to more than double for R50! So I am forced to pay the full amount for a service that is not able to support my current requirement because after several calls, then being put on hold for 20 - 30min at a time while they try to follow up on what is happening, when I insist on speaking to a Team Leader or a manager I am told each time (total of over 12 calls trying to speak to the manager) that said manager is in a meeting. The one time the manager called me back he assured me that it will be resolved ( this was mid December 2021) SO I would be very interested to find out how anyone gets any service from Vodacom Fibre, who I can contact directly instead of having to follow prompts and speak to someone who actually has no clue as to how to expedite this. 4x I have received emails stating the ticket has been closed!! My other services are with Vodacom and I have been a customer for +- 18 years.

Shame on you Vodacom Fibre.