RS
Robert S

1 reviews | Active since Sept 2013

18 Sept 2017, 11:43

7 months after account was cancelled Vodacom handed me over to collections

Firstly I suggest that you do your research properly. When I originally wanted to cancel my contract I was told that I needed to pay an amount that was over R1000. I then took my simcard out of my phone and destroyed it, but I continued to pay my account for many months. After that I phoned Vodacom and asked what the status was on the account so I could finalise and cancel it. I was then told the same thing, I needed to pay an amount exceeding R1000 to settle the account. Now understand my frustration because I have been paying for many months for a phone account that I wasn't using and the amount didn't go down. I then took it to Hello Peter and only then did the accountants realize that they made a mistake. They then informed me that I only needed to pay R154 in order to terminate the contract. I then paid the amount and then contacted vodacom again and asked them to terminate, but they said the account was still stuck in pre-legal status and needed to be changed to active status before they could do so. Then after 2 weeks of phoning vodacom every day to ask if the status was changed and every time I got the same answer that the status was unchanged, I took it to Hello Peter again. There I was informed that they rectified the status and terminated the contract as per my request. (See attached image)

So, why only now after 7 months without hearing a piep from Vodacom, am I being harassed over this again?

An account statement was mailed to me by Vodacom to confirm the amount of R154 I had to pay after a telephonic conversation in order to terminate the contract, which I did pay.

I refuse to be harassed into paying something I have already payed (you want me to pay another R1500 for an account that shouldn't exist).

You will not win this case. Fix your mistake, and if a debt collector contacts me again, I promise I will go public with this.

0
Replies (3)
Vodacom
Vodacom's reply18 Sept 2017, 11:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Sept 2017, 12:49
Official

Dear Robert

The Legal Team confirmed that they were in contact with you and addressed your concerns. Should you have any further queries, please respond to them directly.

Kind regards

RJ

RS
Robert S's update18 Sept 2017, 12:54
Reviewer Update
I was not contacted!!!!