7 month ongoing frustration

7 months and ongoing...... First there was an upgrade issue... Apparantly a glitch in the system.... Then, my contract was changed to a 4 year contract, then finally when all seems to be sorted, and I upgraded, there was a debit order run for more than double than should have been deducted. Seriously!!!! This is rediculous..... And now, I would really like to see how long this is going to take to get this matter resolved. *****ing the customer's money..... But no, it will probably agaun be the system!!!!!!!