JB
Jeanet B

1 reviews | Active since Feb 2017

07 Mar 2017, 13:44

7 Lines instead of 5 Lines

<p>I have called Vodacom to follow up on my balance. I only have 5 lines with Vodacom, but Tatum (***:09) advised the numbers below is my breakdown: </p> <p> ********** 097 - R433.00</p> <p> ********** 713 - R338.01</p> <p> ********** 930 - R369.01</p> <p> ********** 349 - R399.00</p> <p> ********** 713 - R368.90</p> <p> ********** 097 - R378.99</p> <p> ********** 720 - R439.35</p> <p>After is was on the call with I realized that she duplicated two numbers ********** 097 & ********** 713, but the amounts differs from each other as set out above - HOW CAN IT BE POSSIBLE? Vodacom is doing me in and I want to take this matter further.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JB
Jeanet B's update07 Mar 2017, 14:24
Reviewer Update

Thank you for your prompt response.