1 reviews | Active since Feb 2017
7 Lines instead of 5 Lines
<p>I have called Vodacom to follow up on my balance. I only have 5 lines with Vodacom, but Tatum (***:09) advised the numbers below is my breakdown: </p> <p> ********** 097 - R433.00</p> <p> ********** 713 - R338.01</p> <p> ********** 930 - R369.01</p> <p> ********** 349 - R399.00</p> <p> ********** 713 - R368.90</p> <p> ********** 097 - R378.99</p> <p> ********** 720 - R439.35</p> <p>After is was on the call with I realized that she duplicated two numbers ********** 097 & ********** 713, but the amounts differs from each other as set out above - HOW CAN IT BE POSSIBLE? Vodacom is doing me in and I want to take this matter further.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for your prompt response.
Thank you for your prompt response.
