7 days worth of down time no assistance after numerous calls to the call centre and few emails to the ceo's office.

It would be nice to be contacted by someone who has solutions for my issue not someone who will call me to tell me that they will call me back at a later stage, that is what one has become accustomed to when dealing with people from vodacom from top to bottom the attitude is the same when it comes to customer service , i have escalated to the ceo's office but you cannot even sense any urgency and i would not even be surprised to be responding to an automated response or template response , you complain that you are down for 7 days giving specific time frames and you get advised to expect a call in due course and you are left confused if due course refers a specific time frames or if it simple means you need to wait indefinitely for a call. Once this has been resolved i will look for a new service provider and i will edge any one with a similar experience with vodacom to do the same as there are many smaller service providers who are small enough to care as vodacom is too big to care whether we are able to work from home , whether our children are able to do their school work . I guess we will wait.

I still have not heard anything from vodacom , no one has called me back even when you take the responsibility to call they will place you on hold for two hours or however long your patience can take. I have never seen so many bad reviews in one day. still waiting