7 Days to find a contract upgraded 30 days

I am highly infuriated and disappointed in the poor service vodacom is giving me to date given the number of contracts i hold with the company. I requested a copy of a contract i upgraded less than 30 days ago. everytime i call a call centre agent has a different version and a new service request number. from pillar to post even to one agent saying i have no recourse but to go to a brach when I am physically unable, i cant believe such a large opearation has such poor service levels.<br> ref number:<br> S3-9J22V-VV26J<br> S3-9J63K-K7001<br> <br>