SN
Sanelisiwe N

1 reviews | Active since May 2013

07 Sept 2015, 15:01

7 Days request still not answered

I requested an itemised billing on Monday the 31st of August, till this end I have not received the same. I e-mailed the letter requesting the same together with my ID to [Email Removed] as I do not have access to a fax in this day and age!<br> I called to follow up last week and was told I will get it with immediate effect! I called again this morning and no response.<br> This is so annoying and I can't believe a simple request can take more than a week to fulfil! <br> There will be no positive word of mouth coming from me after this level of incompetence!<br> I need the August itemised billing urgently for my second number ***8!!! Check your mailbox reference number 001B9aAX6ATU6A84 !! This is my second e-mail to you.

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2015, 15:23
Official
Hello Spring555,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM