7 days for a line yet im on 10 days???

Called on Tuesday the 8/12/15 to confirm all my docs were received and processed and that the re activation once off debit my lines where to be activated on the 10/12/15 as this was then 7 workign days.<br> today is the 14/12/15 and still nothing.... every time i request a supervisor i am told they in a meeting....<br> so from 9:00-16:00 they are all in meeting pathetic excuse. oh but they will call me on my cell?<br> how when the line is not active? is there anyone that actually can provide me proper feedback from Vodacom?