7 Days Blackout

I am so defeated with this service provider. I have had no internet for 6 full days and I have called maybe 15 times. Each time they kept on telling me the problem is not with them it is with Vuma, guys my family has a contract with Vodacom not Vuma, whatever agreement you have should not involve me. I have explained so many times that I need the internet a lot as I work from home and work colleagues in ther countries, it is highly difficult to use a sim card. Each time they told me they escalated to "Back Office" at Vuma, and none of those managers ever bothered to come back to me. Theo, Lindiwe & Tash. At some point a manager called and told me she noticed I called a lot on one day, she said she will call me back in 2 hours(That was on Friday), still no call back. Monday afternoon it started working intermittently but wasn't stable. This evening I just got in the house & it is off again. Myself and a few of my neighbours had similar issues, my neighbour said he was even given 20Gigs as compensation and i got nothing.

When I tried calling Vuma myself on Saturday to my surprise I was told their offices are closed. WHY do you have an agreement with a company that can't help us? It's so unprofessional.

I am on the line with the call centre as I type this, over 20 minutes, they still can't configure our router :(

The fact that you have a monopoly in our estate and we can't use other companies is making you abuse us because we can't even move to other fibre providers. We are stuck with you and now apparently Vuma. Such bad service :(