7 DAYS AND STILL NO SOLUTION TO EMAIL SPAMMING

1. I suddenly started to receive notification in my e-mail. 2. I NEVER provided Vodacom with that e-mail address and is also not the account holder. 3. Vodacom NEVER asked me, or the account holder for permission to SPAM me, or for the e-mail address. 4. On 11 May, I called Vodacom Customer Service (135). I am put through whole rick-marole of getting to speak to an agent, but end up with TOBI - which tell me it cannot help me. 5. According to https://www.vodacom.com/contact-us.php I am to call 135 to get to customer care. 6. According to https://help.vodacom.co.za/personal/emailus?aq=General%20enquiry I am to call 111 to speak to customer care. There is NO option to e-mail customer care. 111 give a message that the service is no longer in use (or is now a Covid number) 7. So, I cannot call, I cannot e-mail!!! 8. I contacted them on Facebook. 9. 7 days later NO resolution, though I was also communicating on ***, and ***. 10. On Facebook Messenger, the agent demanded the contact details of the "account holder". NOBODY spoke to the account holder, before they started SPAMMING me with notifications in my e-mail!!! They also now refuses to call the account holder, on the contact details they have on hand!!! 11. Apparently they cannot make changes on the profile, unless they spoke to the account holder. Yet, they could start SPAMMING me, without speaking to the account holder. 12. Today, an agent called the account holder and told me to sms a code to 123. I did that and received a message that 123 is out of service! I am given a **# number to dial. 13. I dialled the **# number and receives the message that the request that I specified is not found! 14. So if all I had to do to stop the SPAMMING, is to sms/dial a code - why not just help me???? Why the demand to speak to the account holder????? 15. When will Vodacom solve this matter? 16. I repeatedly requested a reference number and none was given.