7 Days and no response!! Data disappearing

On 29/7 I bought 2GB data pm for a year. No SMS received after 1st 30 days, as in the past, that next bundle was active. On 16/9 got message that data was almost depleted - absolutely impossible!! <br> Phoned call centre, was told that yes, data was available, just that no SMS had been sent. Later same day, data was totally depleted. Phoned again, disinterested consultant said tough - it's gone, nothing we can do or words to that effect. Wasn't interested in helping to get SMS put in place after each bundle either. <br> Posted query / complaint on website (copy available) as no way to track data because data no. is linked to my old MyVodacom app profile for which I do not have login details. No response in 2 days, phoned call centre, spoke to Owethu who took my details & said someone would either contact me or sms me to say that old profile has been deleted so I can reactivate & track data. <br> Still no response to date to either my web query or phonecall on 18/9. It seems I am not alone in having data ******, have had to now buy 500 MB for which I have already paid Vodacom. What is going on? Why is nobody getting back to me? 3rd bundle due on 27/9?? who knows - I don't.