JV
Jerome V

1 reviews | Active since Sept 2016

02 Sept 2020, 13:08

7 days and 9 different problems with not one solved

This all happened in 7 days. Have done fibre with them. In 7 days they have gotten the adress wrong 8 times after i have countless times told them to change it to the correct adress. They *****ed up the delivery from Ram 3 times and will not call them to solve the problem, i had to call Ram to ensure that the package gets delivered. Package doesn't have everything in and i can do anything with what they sent me. All they say is be patient we will send another delivery. In the mean while i have lost 2 days of work. My clients is screaming at me and i am loosing out because vodacom cant do there work. A manager was supposed to call me but never did. Why would he do that effort to solve the problem they have caused. This is why i left Vodacom so many years ago because they have no customer support. They dont want to help you and its my fault for the things they ***** up

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2020, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team