7 DAY RETURN - NOT WHAT YOU THINK IT IS!!!!

Got an upgrade for my mom, and iPhone 4, within the 7 day return window we realized the speaker wasn't working. I called 111 - I think they call this \customer care"??? Well there it started... First I was told to just go into any vodacom store take the phone and they will give me a new one. Thought this was great as I actually thought this was how it worked. Haha not actually. The store assistant looked at me like I was mad and said don't know why they told you that"